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In online purchases and all other distance sales contracts, the Codice del consumo (Legislative Decree 206/2005 Arts. 45-49 and Arts. 64-67) establish the consumer's right to withdraw, and hence to cancel the order within 10 working days of delivery of the goods.
Withdrawal should be communicated to Firenze University Press by registered letter with proof of delivery. Where communicated by fax, withdrawal must be confirmed within 48 hours of the fax by registered letter.
Communication of withdrawal should be forwarded to:
Firenze University Press, Borgo Albizi, 28 - 50122 Firenze Fax +39 055 2743058